Frequently asked questions

If your query is not answered below, please Contact Us

a) You need to register with us and carefully read our Terms and Conditions.
b) Tell us about the goods you wish to sell. Telling us the designer name (e.g. Balenciaga check jacket). This will help us decide very quickly whether your item is suitable for our website.
c) We will then contact you and potentially ask you to email us a photograph if there are only a limited number of items. If you have a large number of items to sell we will arrange a visit with our style director who will either curate on location with you or we will collect arrange collection of your goods.

d) We will then photograph your goods and send you an inventory with all the relevant information and pricing. When pricing we keep in mind condition, desirability, age and check similar items for guidance. Once approved by you we will then upload your items on to our site.

e) On our site we will indicate to all buyers if the item has marks or is slightly damaged, or better yet we will show evidence within our imagery on the product description page.
f) It is at Sitting On A Sofa’s discretion to allow or disallow seller’s asking price depending on the item.
g) Once your item has been purchased and we have received confirmation of payment from the Buyer, we will post your item to it’s new owner via the chosen delivery method.
h) Once the Buyer has received the item they are requested to go onto their Account Profile and indicate delivery of their purchase, which also informs our Customer Care Team of safe arrival.
i) Payment will be processed 14 days after the notification of delivery as been marked on the Buyers Account Profile. Sellers must comply with Sitting On A Sofa’s 14 days returns policy, therefore payment will only be processed after this period. For more information please consult our Terms and Conditions page.

We will accept designer and high end high street good that are unworn, in very good condition or with very minor defects.

The most important thing to us at Sitting On A Sofa is the authenticity of all items we list and sell, and therefore the seller needs to be sure of the authenticity before contacting us.

In addition to this, we will screen all items by a team we have collaborated with to authenticate for us before being allowed to go live on our website. Please make sure that all items are clean before contacting us.

If you are a little unsure if the item would be suitable for us at Sitting On A Sofa or if you have any questions about selling with us do not hesitate to contact us. We would be more than happy to discuss your items with you.

If you wish to discuss your brands and if you do not see a designer listed on our site please contact our Customer Care Team to discuss this further by email on customercareteam@sittingonasofa.co.uk

When considering prices at Sitting On A Sofa we keep in mind the following points; condition, desirability and age.

We do not charge to register with us or list any items on our site. We take 35% of the price paid for your item. We also charge for full postage of your item. There are no hidden costs.

The time it takes for your item to sell will depend greatly on our Buyers and their interest. We will add as much detail as possible on the product description page to entice the potential Buyers to buy. Therefore this will make a Buyer more comfortable with purchasing the item. If your item does not sell within four months, you can request your item to be returned at a cost to you or we can recycle them responsibly for you at no extra charge.

We operate on a strict 14 day, no fuss returns policy. You will have to pay for return postage. Returns outside the 14 day window may be accepted at our discretion.

SELLERS:
You will be paid for an item within 14 days from the notification marked on a Buyers Account Profile and within 21 days if you are within the EU.

If your Buyer informs us that an item has not arrived then payment will be held until it has arrived.

It is our policy to pay new sellers via So Easy Pay. We can only except payment in countries that So Easy Pay operates in. If you have any queries please contact our Customer Care Team by email on customercareteam@sittingonasfoa.co.uk

You can access the national trading standards regulations at:
https://www.tradingstandards.uk/consumers/support-advice
https://www.gov.uk/accepting-returns-and-giving-refunds