Help

If you cannot find the help you require below please contact our Customer Care Team by email on customercare@sittingonasofa.co.uk

BUYING AN ITEM ON SITTING ON A SOFA

HOW DO I PURCHASE AN ITEM?

Once you have found your favourite item you can purchase it by pressing the buy now button. The item will go straight in to your cart ready for payment.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept credit or debit card payment or via So Easy Pay as a guest. All payments must be process online via our website.

AM I PROTECTED AS A BUYER?

All payment are made directly to sittingonasofa.co.uk and not between buyers and sellers.
Once you have made a payment and it is processed as successful your item will be sent to you. Only then will you received your item. This will be sent within the allocated period stated within the Terms of Sitting On A Sofa – 7 days for the UK and 14 days if living in the EU. You will then have to confirm delivery of goods before we will process the payment to the Seller. If you however make us aware that the item you received is not suitable and you wish to return it, you will be refunded. Please see our Returns policy for more details.

WHICH CURRENCY CAN I MAKE PAYMENTS IN?

 All payments will have to be paid in the currency displayed.

Please note that when making a payment in an alternative currency to £’s you may notice a difference when a payment has been processed due to the exchange rate when processing.

 HOW DO I WORK OUT MY SIZE ON YOUR SITE?

 On our product description pages, next to the item you will find a size guide. Just click on the guide to view the size conversions. This will allow you to cross check the measurements with your own to ensure that the item is the right size and will fit you. Alternatively you can contact us Customer Care Team for advice and help with this by email on sittingonasofa.co.uk

DO YOU DELIVER TO ALL COUNTRIES?

 At Sitting On A Sofa we will deliver to all areas of the United Kingdom; including Northern Ireland, Jersey, Guernsey, Scottish Highlands and Islands, Isle of Wight and the Isle of Man. We also have a limited delivery service to Europe for orders under 2kg in weight using the Royal Mail Europe service. (Orders over 2kg can become quite expensive). We are not able to deliver worldwide at this time.

HOW MUCH WILL SHIPPING COST?

 When you place an order with sittingonasofa.co.uk you will be given various delivery options for your delivery address. These will be displayed for you to choose from.

HOW LONG WILL MY DELIVERY TAKE?

 Delivery times can vary depending on what delivery option you have requested. Estimated time is up to 3 working days or sooner if you have chosen the next day delivery option. All items will be sent via Royal Mail. For items within the EU please allow up to 14 days.

WHERE IS MY ORDER?

 To track your item you will send you a tracking number. If the tracking number is not listed and the date it was shipped please contact our Customer Care Team for help by email on customercareteam@sittingonasofa.co.uk

CAN I CANCEL MY PURCHASE?

 If you wish to cancel your purchase you will need to contact our Customer Care Team at your earliest convenience 

 HOW DO I REQUEST A REFUND?

We operate on a strict 14 day, no fuss returns policy. Just send the goods back to us, you will have to pay for return postage yourself. Returns outside the 14 day window may be accepted at our discretion. Please view our Returns Policy for more details.

SELLING INFORMATION

HOW DO I START SELLING?

You need to register with us and carefully read our Terms and Conditions.

We will then contact you and ask you to email us a photograph if there are only a limited number of items. If you have a large number of items to sell we will arrange a visit with our style director who will either curate on location with you or we will collect arrange collection of your goods.

We will then photograph your goods and send you an inventory. When pricing we keep in mind condition, desirability, age and check similar items for guidance. Once approved by you we will then upload your items on to our site.

Once your item has been purchased and we have received confirmation of payment from the Buyer, we will post your item to it’s new owner via the chosen delivery method.

Once the Buyer has received the item they are requested to go onto their Account Profile and indicate delivery of their purchase.
Payment will be processed 14 days after the notification of delivery as been marked on the Buyers Account Profile. Sellers must comply with Sitting On A Sofa’s 14 days returns policy, therefore payment will only be processed after this period. For more information please consult our Terms and Conditions page. 

WHICH ITEMS WILL WE SELL ON SITTING ON A SOFA?

We will accept designer and high-end high street good that are unworn, in very good condition or with very minor defects. The most important thing to us at Sitting On A Sofa is the authenticity of all items we list and sell, and therefore the seller needs to be sure of the authenticity before contacting us.

All items will be screened by a team we have collaborated with to authenticate for us before being allowed to go live on our website. Please make sure that all items are clean before contacting us.

If you are a little unsure if the item would be suitable for us at Sitting On A Sofa or if you have any questions about selling with us do not hesitate to contact us. We would be more than happy to discuss your items with you.

If you wish to discuss your brands and if you do not see a designer listed on our site please contact our Customer Care Team to discuss this further by email on customercareteam@sittingonasofa.co.uk

HOW TO WE DEFINE THE SELLING PRICE?

When considering prices at Sitting On A Sofa we keep in mind the following points; condition, desirability and age.

HOW DO WE CHARGE

We do not charge to register with us or list any items on our site. We take 35% of the price paid for your item. We also charge for full postage of your item. There are no hidden costs.

HOW LONG WILL IT TAKE TO SELL MY ITEM?

The time it takes for your item to sell will depend greatly on our Buyers and their interest. We will add as much detail as possible on the product description page to entice the potential Buyers to buy. Therefore this will make a Buyer more comfortable with purchasing the item. If your item does not sell within four months, you can request your item to be returned at a cost to you or we can recycle them responsibly for you at no extra charge.

WHEN DO I GET PAID?

SELLERS:
You will be paid for an item within 14 days from the notification marked on a Buyers Account Profile and within 21 days if you are within the EU.

If your Buyer informs us that an item has not arrived then payment will be held until it has arrived.

It is our policy to pay new sellers via So Easy Pay. We can only except payment in countries that So Easy Pay operates in. If you have any queries please contact our Customer Care Team by email on customercareteam@sittingonasfoa.co.uk

ACCOUNT INFORMATION

HOW DO I REGISTER WITH SITTINGONASOFA.CO.UK?

You can register with us by filling out the registration form.

If you cannot sign into your account simply click on the ‘forgot password’ link and create a new password. If you are still having problems please contact our Customer Care Team for help and email us your name and email address and we will be happy to help you with this matter.

If you wish to edit your Account Profile details you can do this anytime by just clicking in to your Account Profile and then click edit your details. Don’t forget to click save details for it to be updated.

OTHER QUESTIONS

If you have any further questions and you cannot find a relevant query above please do not hesitate to contact us and we will reply promptly to you. Email us on customercareteam@sittingonasofa.co.uk